Chris Voss, the Master Negotiator’s Secrets to Getting What You Want
Chris Voss is a former FBI lead international kidnapping negotiator and expert in high-stakes negotiations. He is also the CEO of Black Swan Group and author of Never Split the Difference. With over 24 years of experience at the FBI, Chris negotiated some of the most challenging hostage situations. He represented the U.S. at G8-sponsored international conferences on kidnapping. Chris has received prestigious awards, including the Attorney General’s Award for Excellence in Law Enforcement. He has also taught negotiation in top MBA programs at USC, Georgetown, and Harvard, as well as lecturing globally.
In this episode, Ilana and Chris will discuss:
- How Chris became an FBI hostage negotiator
- Why empathy is the secret weapon in business and life
- Turning a “no” into a powerful negotiation tool
- Why decision-making is emotional
- The surprising power of vulnerability in negotiations
- “It's not what you say, it's how you say it”
- Why a positive frame of mind makes you 31% smarter
- How to get your boss to pay you more
- And other topics…